Question 1

What is your minimum order quantity?

Accepted Answer

MOQs vary by product — from 1,000 pairs for outsoles up to 50,000 pcs for hardware components. Custom sampling and low-volume trial runs are available for brands testing a new design before committing to full production.

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Our team is happy to walk you through specifications, samples or a factory visit.

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Question 2

How do I request a quotation?

Accepted Answer

Send us your product specifications, target volume and reference images or tech packs via our contact form or email. Our team typically responds with a formal quotation within 24–48 business hours.

Question 3

What payment terms do you offer?

Accepted Answer

Standard terms are 30% deposit against order confirmation and 70% balance before shipment. For long-term partners, we also offer LC (Letter of Credit) and staggered payment schedules on a case-by-case basis.

Question 4

Is there a price difference between MOQ tiers?

Accepted Answer

Yes. Unit pricing improves at higher volume tiers due to material batching and tooling amortisation. We provide a tiered price breakdown in every quotation so you can plan volumes accordingly.

Question 5

Do you support custom compounds and colours?

Accepted Answer

Yes. Our in-house R&D team develops bespoke rubber, EVA, TPU and PU compounds tailored to hardness, density and abrasion requirements. All colours are Pantone-matched and verified with physical swatch approval before bulk production.

Question 6

Can you develop a completely new outsole or component design?

Accepted Answer

Absolutely. We work from sketches, tech packs or reference samples. Our design and mould engineering teams handle 3D modelling, mould tooling and iterative prototyping until the design meets your approval.

Question 7

Do you offer private-label or branded packaging?

Accepted Answer

Yes, we support custom branding on components (logo embossing, debossing, colour-matched branding) as well as private-label packaging solutions for finished goods, subject to minimum volumes.

Question 8

How fast is sampling and production?

Accepted Answer

Prototypes and first samples typically ship within 7 days of design confirmation. Standard bulk production lead time ranges from 15–24 days depending on product family, compound complexity and order volume.

Question 9

What quality checks do you perform?

Accepted Answer

Every batch goes through in-line quality control during production plus a final random-sample inspection (AQL 2.5 standard by default, adjustable per client requirement) before packing. Reports are shared on request.

Question 10

What is your production capacity?

Accepted Answer

Our Ambur facility runs multiple production lines with a combined monthly capacity of several hundred thousand units across outsoles, midsoles and hardware components, scalable based on confirmed order volume.

Question 11

Can you match an existing sample from another supplier?

Accepted Answer

Yes, our lab can reverse-engineer compound hardness, density and colour from a physical reference sample, and we'll share a comparison report alongside the new prototype for your approval.

Question 12

Which certifications do you carry?

Accepted Answer

ISO 9001 (quality management), ISO 14001 (environmental management), SEDEX SMETA (social compliance), REACH, BSCI, Leather Working Group and OEKO-TEX. We also maintain ZDHC compliance for chemical management.

Question 13

Can you provide compliance documentation for retail buyers?

Accepted Answer

Yes, we provide full compliance documentation packages including test reports, material declarations and certificates required for retail buyer audits in the EU, US and UK markets.

Question 14

Do you conduct third-party lab testing?

Accepted Answer

We routinely work with recognised third-party labs such as SGS, Intertek and Bureau Veritas for physical, chemical and restricted-substance testing, and can arrange testing per your buyer's specific protocol.

Question 15

Do you ship worldwide?

Accepted Answer

Yes, we currently ship to more than 40 countries across Asia, Europe, the Americas and the Middle East. We offer FOB, CIF and door-to-door DDP options with integrated customs handling.

Question 16

How do you handle customs and import documentation?

Accepted Answer

Our logistics team prepares all required export documentation — commercial invoice, packing list, certificate of origin and HS code classification — and coordinates with your freight forwarder or handles door-to-door DDP shipping directly.

Question 17

Can orders be split across multiple shipments?

Accepted Answer

Yes, for larger orders we can split shipments by product line or destination warehouse to align with your inventory and retail launch schedule, subject to agreed logistics terms.

Question 18

Can we visit the factory?

Accepted Answer

Absolutely. We welcome brand and sourcing teams to visit our Ambur facility for a private tour — contact us to arrange a date. Virtual factory walkthroughs are also available on request.

Question 19

Do you work with startups and smaller brands, or only large buyers?

Accepted Answer

We partner with businesses of all sizes — from independent footwear startups doing their first production run to established brands scaling across markets. Our tiered MOQ structure is designed to support growing partnerships.

Question 20

Do you offer exclusivity on custom designs or compounds?

Accepted Answer

Yes, exclusivity arrangements on specific tooling, compounds or designs can be negotiated as part of a long-term supply agreement — reach out to discuss terms with our business development team.

Common questions.